Return Policy

Return Policy of Pets Grove Shop

Your satisfaction is our utmost priority at Pets Grove Shop. We strive to provide high-quality products, but if you are not completely satisfied with your purchase, our return policy is designed to make the process simple and hassle-free.

Return Eligibility:

• You may return any item within 30 days of receipt for a full refund or exchange. To be eligible, the product must be in its original condition, unopened, and unused.

How to Initiate a Return:

• To initiate a return, please contact our customer service team at info@petsgroveshop.com. Include your order number and the reason for the return.

Refund Process:

• Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Exchanges:

• If you received a defective or damaged item, please contact us immediately. We will arrange for an exchange at no additional cost.

For any further questions regarding our return policy or to discuss your specific situation, don’t hesitate to reach out to us at info@petsgroveshop.com.